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Frequently Asked Questions

  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • When is the best time to apply Hydr8 Organics?
    For straight textures or looser curls, it’s best to apply after showering in the morning. For tighter curls, use it whenever your hair needs it.
  • Is it normal for my scalp to itch?
    If you're worried about irritation, we suggest doing a quick patch test. Apply a small amount behind your ear or scalp and wait 24-48 hours. If you don’t notice any redness or itching, you’re good to go!
  • How often should I use Hydr8 Organics?
    We recommend using it 3-5 days a week or whenever your hair needs extra care.
  • Does Hydr8 Organics cause flakiness?
    No, our products shouldn’t cause flakiness. If you experience any, stop using that product and send us an email at Hydr8Organics.com.
  • What hair types work well with Hydr8 Organics?
    It’s great for straight textures, loose curls, and tighter curls.
  • Can I use Hydr8 Organics products on kids?
    Yes, our products are 100% organic and made with natural fragrances, so they’re safe for children.
  • Can I buy Hydr8 Organics on other online platforms?
    Yes, we’re available on Amazon, Walmart, and Hydr8Organics.com
  • How often should I wash my hair while using Hydr8 Organics?
    Stick to your usual shampoo routine—whatever works best for you.
  • How should I apply Hydr8 Organics?
    Pick an oil that’s right for your scalp, then section your hair and gently apply a small amount directly to your scalp with your fingertips. Massage it in circular motions, but don’t shampoo it out—let the oil do its work.
  • Can I change my order after I’ve checked out?
    Unfortunately, we can’t make changes once an order has been placed.
  • How do I buy from your website?
    We accept all major Debit, Credit Cards & Pay Pal.
  • Can I apply a discount or promo code after purchasing?
    No, we aren’t able to apply any discounts or codes after your purchase is complete, so please double-check before checking out.
  • What if my tracking says "delivered," but I don’t have my package?
    Double-check the tracking link to see where it was delivered (e.g., mailbox, front door). If you still can’t find it, reach out to the courier.
  • What should I do if my tracking link isn’t working?
    Tracking numbers can take up to 24 hours to update. Keep refreshing the link throughout the day.
  • When will I get my tracking information?
    You’ll receive your tracking info via email once your order ships. If you don’t see it, check your inbox and spam folder to make sure you entered the correct email.
  • Can I get a refund?
    There are no returns on Hydr8 Organics products.
  • Can I buy Hydr8 Organics in bulk?
    Yes! For wholesale inquiries, please email us at Hydr8Organics@gmail.com
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TRANSACTIONS/PAYMENTS

  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • When is the best time to apply Hydr8 Organics?
    For straight textures or looser curls, it’s best to apply after showering in the morning. For tighter curls, use it whenever your hair needs it.
  • Is it normal for my scalp to itch?
    If you're worried about irritation, we suggest doing a quick patch test. Apply a small amount behind your ear or scalp and wait 24-48 hours. If you don’t notice any redness or itching, you’re good to go!
  • How often should I use Hydr8 Organics?
    We recommend using it 3-5 days a week or whenever your hair needs extra care.
  • Does Hydr8 Organics cause flakiness?
    No, our products shouldn’t cause flakiness. If you experience any, stop using that product and send us an email at Hydr8Organics.com.
  • What hair types work well with Hydr8 Organics?
    It’s great for straight textures, loose curls, and tighter curls.
  • Can I use Hydr8 Organics products on kids?
    Yes, our products are 100% organic and made with natural fragrances, so they’re safe for children.
  • Can I buy Hydr8 Organics on other online platforms?
    Yes, we’re available on Amazon, Walmart, and Hydr8Organics.com
  • How often should I wash my hair while using Hydr8 Organics?
    Stick to your usual shampoo routine—whatever works best for you.
  • How should I apply Hydr8 Organics?
    Pick an oil that’s right for your scalp, then section your hair and gently apply a small amount directly to your scalp with your fingertips. Massage it in circular motions, but don’t shampoo it out—let the oil do its work.
  • Can I change my order after I’ve checked out?
    Unfortunately, we can’t make changes once an order has been placed.
  • How do I buy from your website?
    We accept all major Debit, Credit Cards & Pay Pal.
  • Can I apply a discount or promo code after purchasing?
    No, we aren’t able to apply any discounts or codes after your purchase is complete, so please double-check before checking out.
  • What if my tracking says "delivered," but I don’t have my package?
    Double-check the tracking link to see where it was delivered (e.g., mailbox, front door). If you still can’t find it, reach out to the courier.
  • What should I do if my tracking link isn’t working?
    Tracking numbers can take up to 24 hours to update. Keep refreshing the link throughout the day.
  • When will I get my tracking information?
    You’ll receive your tracking info via email once your order ships. If you don’t see it, check your inbox and spam folder to make sure you entered the correct email.
  • Can I get a refund?
    There are no returns on Hydr8 Organics products.
  • Can I buy Hydr8 Organics in bulk?
    Yes! For wholesale inquiries, please email us at Hydr8Organics@gmail.com

All hair oil purchases are final sales with no returns or exchanges

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DELIVERY/TRACKING

  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • When is the best time to apply Hydr8 Organics?
    For straight textures or looser curls, it’s best to apply after showering in the morning. For tighter curls, use it whenever your hair needs it.
  • Is it normal for my scalp to itch?
    If you're worried about irritation, we suggest doing a quick patch test. Apply a small amount behind your ear or scalp and wait 24-48 hours. If you don’t notice any redness or itching, you’re good to go!
  • How often should I use Hydr8 Organics?
    We recommend using it 3-5 days a week or whenever your hair needs extra care.
  • Does Hydr8 Organics cause flakiness?
    No, our products shouldn’t cause flakiness. If you experience any, stop using that product and send us an email at Hydr8Organics.com.
  • What hair types work well with Hydr8 Organics?
    It’s great for straight textures, loose curls, and tighter curls.
  • Can I use Hydr8 Organics products on kids?
    Yes, our products are 100% organic and made with natural fragrances, so they’re safe for children.
  • Can I buy Hydr8 Organics on other online platforms?
    Yes, we’re available on Amazon, Walmart, and Hydr8Organics.com
  • How often should I wash my hair while using Hydr8 Organics?
    Stick to your usual shampoo routine—whatever works best for you.
  • How should I apply Hydr8 Organics?
    Pick an oil that’s right for your scalp, then section your hair and gently apply a small amount directly to your scalp with your fingertips. Massage it in circular motions, but don’t shampoo it out—let the oil do its work.
  • Can I change my order after I’ve checked out?
    Unfortunately, we can’t make changes once an order has been placed.
  • How do I buy from your website?
    We accept all major Debit, Credit Cards & Pay Pal.
  • Can I apply a discount or promo code after purchasing?
    No, we aren’t able to apply any discounts or codes after your purchase is complete, so please double-check before checking out.
  • What if my tracking says "delivered," but I don’t have my package?
    Double-check the tracking link to see where it was delivered (e.g., mailbox, front door). If you still can’t find it, reach out to the courier.
  • What should I do if my tracking link isn’t working?
    Tracking numbers can take up to 24 hours to update. Keep refreshing the link throughout the day.
  • When will I get my tracking information?
    You’ll receive your tracking info via email once your order ships. If you don’t see it, check your inbox and spam folder to make sure you entered the correct email.
  • Can I get a refund?
    There are no returns on Hydr8 Organics products.
  • Can I buy Hydr8 Organics in bulk?
    Yes! For wholesale inquiries, please email us at Hydr8Organics@gmail.com
image 7.png

WHOLESALE PURCHASING

  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • When is the best time to apply Hydr8 Organics?
    For straight textures or looser curls, it’s best to apply after showering in the morning. For tighter curls, use it whenever your hair needs it.
  • Is it normal for my scalp to itch?
    If you're worried about irritation, we suggest doing a quick patch test. Apply a small amount behind your ear or scalp and wait 24-48 hours. If you don’t notice any redness or itching, you’re good to go!
  • How often should I use Hydr8 Organics?
    We recommend using it 3-5 days a week or whenever your hair needs extra care.
  • Does Hydr8 Organics cause flakiness?
    No, our products shouldn’t cause flakiness. If you experience any, stop using that product and send us an email at Hydr8Organics.com.
  • What hair types work well with Hydr8 Organics?
    It’s great for straight textures, loose curls, and tighter curls.
  • Can I use Hydr8 Organics products on kids?
    Yes, our products are 100% organic and made with natural fragrances, so they’re safe for children.
  • Can I buy Hydr8 Organics on other online platforms?
    Yes, we’re available on Amazon, Walmart, and Hydr8Organics.com
  • How often should I wash my hair while using Hydr8 Organics?
    Stick to your usual shampoo routine—whatever works best for you.
  • How should I apply Hydr8 Organics?
    Pick an oil that’s right for your scalp, then section your hair and gently apply a small amount directly to your scalp with your fingertips. Massage it in circular motions, but don’t shampoo it out—let the oil do its work.
  • Can I change my order after I’ve checked out?
    Unfortunately, we can’t make changes once an order has been placed.
  • How do I buy from your website?
    We accept all major Debit, Credit Cards & Pay Pal.
  • Can I apply a discount or promo code after purchasing?
    No, we aren’t able to apply any discounts or codes after your purchase is complete, so please double-check before checking out.
  • What if my tracking says "delivered," but I don’t have my package?
    Double-check the tracking link to see where it was delivered (e.g., mailbox, front door). If you still can’t find it, reach out to the courier.
  • What should I do if my tracking link isn’t working?
    Tracking numbers can take up to 24 hours to update. Keep refreshing the link throughout the day.
  • When will I get my tracking information?
    You’ll receive your tracking info via email once your order ships. If you don’t see it, check your inbox and spam folder to make sure you entered the correct email.
  • Can I get a refund?
    There are no returns on Hydr8 Organics products.
  • Can I buy Hydr8 Organics in bulk?
    Yes! For wholesale inquiries, please email us at Hydr8Organics@gmail.com

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